Pension Records & Retirement
Documentation, Handled Carefully

Longhand is a clerical and informational service. We help individuals and households organise pension correspondence, request personal document copies, maintain a running file index, and understand where official information is published. We do not provide legal, financial, or entitlement advice — those questions are referred to the appropriate professional or authority.

All requests and correspondence are made by the client, or by Longhand with the client's written authorisation. We help draft the letters, prepare identification copies, and track what has been sent — but we do not represent clients or act as their agent in any formal sense.

The service runs across two appointments over three to four weeks. This covers channel identification, preparing and signing the drafted request, assembling identification copies, and submitting or posting the package. How long the receiving office takes to respond is outside our scope.

The retainer runs sixteen weeks with fortnightly contact. It covers filing incoming correspondence, maintaining a running index, preparing copy sets when needed, keeping a calendar of published response windows, and producing a short written summary of the file every fortnight. At the end of the engagement you receive a bound handover file.

The programme is designed for residents' associations, places of worship, cooperative societies, and community centres across Malaysia. Sessions are general and educational — we do not discuss individual circumstances or offer personal advice during group sessions.

Our office is in Melaka. For clients outside Melaka, the Document Retrieval service and Household Records Retainer can be conducted largely by correspondence and post, with an initial phone or video call to establish the scope. Community sessions are delivered on-site; travel to other states may incur an additional charge.

We handle client documents with care and do not share any personal information with third parties except where you have specifically authorised a submission. Physical documents are stored securely and returned or destroyed at engagement end according to the client's preference. We follow applicable Malaysian data protection requirements.